F&BosYour Zomato and Swiggy dashboards show sales; your bank receives the net payout after commission, 18% GST on fees, the gateway fee, discounts you fund, ads, refund debits and 0.1% TDS. Check five numbers every week (net payout, deduction rate, rating, prep time and cancellations), and once a month reconcile each settlement against your own order log with six checks. Most owners doing this for the first time recover or correct 0.5–2% of their aggregator revenue.
A Zomato or Swiggy dashboard is built to keep you selling, not to tell you what you earned. Gross sales, impressions and menu visits all rise when you spend more on discounts and ads, while the money that reaches your bank can fall. This guide covers both halves of the job: the weekly numbers worth reading on the partner dashboard, and a monthly method to reconcile every settlement, with a worked example in rupees. To see what each deduction is and what rates restaurants are typically quoted, read our guide to Zomato commission and Swiggy commission rates, or put your own numbers into the Zomato & Swiggy commission calculator.
Sales vs net payout: the number that matters
"Sales" on the partner dashboard is gross order value: what customers' orders were worth before anything was taken off. Your business runs on the net payout, which is what's left after every deduction on the settlement statement.
| Line on the statement | What it is |
|---|---|
| Gross order value | The value of delivered orders, before deductions |
| Commission | The contracted percentage, commonly quoted at 18–28% of order value |
| Payment gateway fee | Card and UPI processing, typically 1–2.5% |
| GST on fees | 18% on commission and other platform fees; a cost if you don't claim input tax credit |
| Restaurant-funded discounts | Your share of offers you joined |
| Ads | Visibility spend, if you signed up |
| Refund and cancellation debits | Orders charged back to you |
| TDS | 0.1% income-tax TDS, which you claim back when you file your return |
| Net payable | What the platform owes you for the cycle |
The ratio between the two, total deductions ÷ gross order value, is your true deduction rate. It is usually well above your contracted commission, and it should never drift upward without you noticing. The GST on your food isn't on this list: on Zomato and Swiggy orders the platform collects and pays it under Section 9(5).
The five dashboard numbers to check every week
1. Net payout and deduction rate
Note the week's gross sales and net payout for each platform, and work out the deduction rate. A jump of two or three points usually means a new discount campaign, an ad plan you were enrolled in, or a run of refund debits. Catching it in the week it happens is far cheaper than finding it at month end.
2. Rating trend
Watch the trend, not the number on any one day. A drop of even 0.2 can move you down the listing and cost orders for weeks. Read every review below four stars; if the same complaint appears twice, it's an operations defect with a name, such as cold food, a missing item or a leaking container.
3. Preparation time against what you promise
Consistently missing the prep time you promised leads to ranking penalties and cancellations. If you can't hit 20 minutes at the dinner rush, promise 30: being reliable ranks better than being optimistic.
4. Cancellations and rejections
Every order you reject because an item is unavailable or the kitchen is overloaded counts against you. If items go out of stock every day, the dashboard problem is really an inventory problem: fix stock visibility at the counter, and switch items off in the app before the rush, not during it.
5. Menu-item performance
Both apps show orders per item. Put that next to your own cost per dish and you have an online menu-engineering matrix: push what is profitable and popular, and fix or delist what isn't. The dashboard can't do this alone, because it doesn't know your food cost.
Metrics to stop staring at
- Impressions and menu visits. They rise with ad spend by design. They justify the next ad pitch, not your P&L.
- City-rank badges and streaks. You can't manage a number you can't break down into causes.
- Gross sales on their own. This is the number that goes up while profit goes down, when discounts and ads are doing the lifting.
The 20-minute weekly routine
- Same day each week, record net payout, deduction rate, rating, prep-time misses and cancellations for each platform in one sheet.
- Read every review below four stars, and assign one fix with an owner and a date.
- Check your top 10 and bottom 10 items, and make one menu decision: a price change, a new photo or a delisting.
- Compare aggregator net revenue with counter revenue for the same week. The mix tells you where to put your attention next.
How to reconcile a payout statement
The weekly routine tells you whether the trend is healthy. Reconciliation tells you whether you were paid correctly. Do it once a month per platform; it takes about an hour once you have the files together.
What you need
- The settlement statements for the month, downloaded from each partner portal as spreadsheets.
- Your own order log for the same period, from your POS or, failing that, the order history in the partner app.
- Your partner agreement, for the contracted commission rate and the terms on penalties and cancellations.
The six checks
- Order count. Orders you delivered against orders on the statement. Every delivered order missing from the statement is money owed to you.
- Commission rate. Divide the commission deducted by order value on 10 sample orders. It should equal your contracted rate; campaign periods and category changes sometimes shift it without warning.
- Refund and cancellation debits. For each debit, check the case: was the cancellation really your fault under the agreement? Dispute the ones that weren't, with order IDs and timestamps.
- Discounts. Compare the restaurant-funded discount total with the offers you actually joined. Blanket campaigns you didn't mean to join show up here.
- GST and TDS. The GST on the platform's fees should match its tax invoice to you, and the 0.1% TDS should appear in your Form 26AS so you can claim it. Give your CA these statements every month, not at year end.
- Bank match. Net payable on each statement against what actually reached your bank, cycle by cycle. Timing gaps at month end are normal; permanent gaps are not.
Worked example: one month of Swiggy payouts
A cloud kitchen's POS shows 620 delivered Swiggy orders in October at an average of ₹320, so ₹1,98,400 of gross order value. Its contract says 22% commission. The settlement statements for the month add up like this:
| Statement line | Amount |
|---|---|
| Gross order value (616 orders) | ₹1,97,120 |
| Commission (22%) | −₹43,366 |
| Payment gateway fee (2%) | −₹3,942 |
| GST on commission and gateway fee (18%) | −₹8,515 |
| Restaurant-funded discounts | −₹9,600 |
| Refund and cancellation debits (9 orders) | −₹3,150 |
| TDS (0.1%) | −₹197 |
| Net payable | ₹1,28,350 |
Total deductions are ₹68,770, a true deduction rate of 34.9% against a contracted 22%. That gap is expected; the reconciliation is about whether each line is right. Running the six checks:
| Check | What the owner found | Money at stake |
|---|---|---|
| 1. Order count | 620 in the POS, 616 on the statement: 4 delivered orders worth ₹1,280 are missing. After the normal deductions on them (₹364), they're worth ₹916. | ₹916 to claim |
| 2. Commission rate | 10 sample orders all show exactly 22%. Check passed. | ₹0 |
| 3. Refund debits | Of the 9 debits, 4 orders (₹1,380) were cancelled by the customer after pickup, not because of the kitchen. | ₹1,380 to dispute |
| 4. Discounts | The one offer the kitchen joined explains ₹8,400 of the ₹9,600. The other ₹1,200 came from a campaign it never opted into. | ₹1,200 to dispute |
| 5. GST and TDS | GST of ₹8,515 matches the platform's invoice; ₹197 TDS to check in Form 26AS. The kitchen pays 5% GST without input tax credit, so the ₹8,515 is a cost. | ₹0 |
| 6. Bank match | ₹1,21,480 reached the bank in October; the last cycle's ₹6,870 arrived on 4 November. That's a timing gap, not a loss. | ₹0 |
The month's total is ₹3,496 to claim or dispute, 1.8% of gross order value. Repeated every month, that is about ₹42,000 a year from one platform, for an hour's work each month. Raise the missing orders and wrong debits through the partner portal's support or dispute process, quoting order IDs, and note each one in your sheet so you can confirm the credit on a later statement.
What owners typically find
Doing this for the first time on three to six months of statements, owners commonly recover or correct 0.5–2% of aggregator revenue. The usual finds are refunds debited for cancellations that weren't the kitchen's fault, discount campaigns they didn't mean to join, missing orders and GST lines that don't match the invoices. On ₹3–4 lakh a month of aggregator sales, that is roughly ₹1,500–8,000 a month.
The bigger value is what reconciliation teaches you. Once you know your real deduction rate, you can price your online menu properly, decide which offers are worth funding and go into a commission renegotiation with evidence.
Keep your own order log
Every check above depends on having your own record of what you delivered. Without it, you can only compare the platform's statement with the platform's dashboard. F&Bos lets you record Zomato and Swiggy orders alongside counter and dine-in sales, so you have your own log to check each statement against, and one report shows what every channel earns. Direct Zomato and Swiggy integration is on the roadmap. See F&Bos cloud kitchen POS software.
Know what each delivery order really earns
Record aggregator orders next to your counter sales in F&Bos, and see food cost and margin by dish across every channel.
Book a free demo →Frequently asked questions
Why is my Zomato or Swiggy payout lower than my sales?
Sales on the dashboard is gross order value. The payout is what remains after commission, 18% GST on the platform's fees, the payment gateway fee, discounts you fund, ads, refund and cancellation debits and 0.1% TDS. Together these commonly take 22–40% of gross order value.
How do I reconcile Zomato and Swiggy payouts?
Once a month, download the settlement statements and compare them with your own order log. Check that every delivered order is on the statement, that commission matches your contracted rate, that refund debits and discounts are ones you agreed to, that GST and TDS match the invoices, and that each cycle's net payable reached your bank.
What should I check on my partner dashboard every week?
Five numbers: net payout and your deduction rate, the rating trend, preparation time against what you promise, cancellations and rejections, and orders per menu item. Impressions, menu visits and gross sales on their own are not worth tracking.
How much TDS do Zomato and Swiggy deduct?
Income-tax TDS on payouts has been 0.1% of sales since October 2024. It should appear in your Form 26AS, and you claim it when you file your income-tax return.
Can I dispute a deduction on a Zomato or Swiggy payout?
Yes. Both platforms have a support and dispute process in the partner app or portal. Disputes about refund debits, missing orders or discount charges succeed more often when you quote the order ID, the time and the reason from your own records.
- Zomato commission and Swiggy commission rates
- Zomato & Swiggy commission calculator
- Zomato & Swiggy partner registration
- How to increase Swiggy & Zomato orders
- Zomato & Swiggy payouts and dashboard (this guide)